Junaid Khan

When a P1 hits, I'm the one running the bridge. For 9+ years I've led critical incident response for global enterprises, including SAP landscapes, at HCL Technologies, Accenture and Mindtree. That means getting the right engineers in the room fast, keeping leadership informed in plain language, and making sure the same outage doesn't happen twice. I don't just talk about AI, I build with it. I've designed and shipped live AI products on my own: KhataLens for GST invoice reading and matching, Flought for creator pages, and LocalFlow for offline voice-to-text. Now I want to bring that into IT operations, with smarter triage, instant incident summaries and faster root-cause analysis, and people firmly in control. Calm under pressure. Learns fast. Gets it working. Open to Major Incident Management and Service Delivery roles in Bengaluru, Hyderabad, Pune, Mumbai or remote. Available immediately.